Sanyam6 Best Practices Of Call Center Training | KnowmaxCall centers are the most important touch point for all businesses. For any enterprise, it is extremely important to regulate how their…4 min read·Apr 29, 2021----
SanyamStill, creating decision trees in excel? Leave it & Jump to KnowmaxYou might think using decision trees in excel makes decision-making simpler. Pre-made templates are the most common way to use this tool…4 min read·Apr 27, 2021----
SanyamBest IT service desk software for call centers in 2021Provide a service desk software bent towards rendering excellence. Help your agents and customers to find the solution they have been…6 min read·Apr 7, 2021----
SanyaminKnowmaxContactless support for field service agents using KMSKnowledge management software acts as a guide for every user. For field service workers, they do not have an office environment or a…5 min read·Mar 25, 2021----
SanyaminKnowmaxTop 6 omnichannel customer service best practicesOmnichannel customer service is a strategic approach to increase reach and provide a seamless customer experience. The process integrates…6 min read·Mar 8, 2021----
SanyaminKnowmaxHow to boost agent satisfaction & why you should?An organization’s success is built on the efficacy of its teams. While organizations employ various metrics to measure agent productivity…5 min read·Feb 24, 2021----
SanyaminKnowmaxComplete knowledge base management guide for enterprisesKnowledge management is the art of arranging words and files into a systematic chain of solution-oriented information. Knowledge base…5 min read·Feb 23, 2021----
SanyaminKnowmaxFollow the shift left approach for reduced costs & enhanced experienceSimply put, the shift-left approach focuses on eliminating the middle stair of processes as far as possible to wind up tasks with minimum…4 min read·Feb 18, 2021----
SanyaminKnowmaxCX roadblocks: customers, contact center agents, and its healing hermit86% of customers are willing to pay more for a better experience4 min read·Feb 5, 2021----
SanyaminKnowmaxIT Helpdesk Ticketing Systems- definition, meaning, importance & benefitsWant to know what all the fuss about the importance of IT helpdesk ticketing system is?6 min read·Dec 14, 2020----